How FixPoint works
1. Place QR codes on your machines
Each machine gets a unique FixPoint QR code. When something goes wrong, customers know exactly where to start.
2. Customers scan and submit an issue
In a few taps they tell you what happened, how much they lost, and can attach a photo. No apps to install, no phone calls.
3. Operators manage everything from the dashboard
Your team sees all open issues in one place, filters by machine or status, and marks them resolved when done.
Built for unattended machine operators
FixPoint is built for route-based and unattended machine operators, including:
- Vending machine routes
- Laundromats and car washes
- Arcades and game rooms
- Kiosks and other unattended retail
Why operators use FixPoint
- Fewer angry calls and emails – QR + web form gives frustrated customers a clear, simple way to reach you.
- Structured issues instead of vague complaints – Every report includes machine ID, location, issue type, amount, and optional photo.
- Refunds you can track – Keep a record of refund requests and resolutions instead of ad-hoc notes.
- Better visibility for operators – See which machines cause the most issues and which routes need attention.
What FixPoint does today, and what’s next
Today, FixPoint provides QR-to-web issue reporting and a simple operator dashboard. Next on the roadmap:
- SMS support – Let customers text in issues and receive updates.
- Integrated refund workflows – Track how and when each refund is handled.
- Multi-location analytics – Identify high-problem machines and locations.
Bring FixPoint to your machines
FixPoint is available today for operators who want a clear, consistent way for customers and drivers to report problems.
If you’d like to see a live demo or talk about rolling FixPoint out across your route, get in touch:
Email: gerald@fixpointservice.com